FAQz...
Frequently Asked Questions
Shared Hosting [Questions 5]

First, What Is Web Hosting?

Web hosting is the service that helps you get your website online so you have an online presence. The web hosting service is actually what is needed to store the content found on your website. It's the place where all of your images, databases, videos and other pieces of your website are stored. While you will also need a domain name for your website, please note that domain name registration and web hosting are actually two different services. The good news is that you can actually register your name with AOS as well as host your website for ultimate convenience! Think of the relationship between web hosting and a domain name similar to building a new home. A domain name is actually how your visitors will find you. Just as your new home needs an address so people can find you, so does your website. And just as you need a plot of land to build your house on, you need a web hosting service to put your website on.


So What Is Shared Hosting?

Shared hosting, also sometimes referred to as virtual hosting, is a web hosting environment where each individual hosting account is stored on a single web server. Think of a web server as a very powerful computer loaded with resources. Each of the accounts on the server share the same system resources whether it is disk space, data transfer or server processing power. Shared Hosting offers you an affordable way to get your web site up and running because all the related server hosting costs are shared and spread out among the other users/accounts who are being hosting on that server.


Is A Shared Web Hosting Account Right For Me?

Shared hosting is a perfect platform if you have modest website needs. In particular, this means if you are just starting a website, have a small business website or just run a website as a hobby with minimal resource needs. Shared web hosting is also a popular option if you run a simple blog or forum. In short, shared Hosting is ideal if you have small websites or are just getting started because it is a good learning environment to get your “ feet wet” with a minimal investment. Shared Hosting is also a popular option for users who don't get know what sort of resources they'll need. You'll be happy to read that AOS customers never pay account upgrade fees. That means you can upgrade to a larger shared hosting account or even move into a VPS or a dedicated server (Coming Soon) if you discover more server resources are needed than what is found with your shared hosting account. Of course our 24/7/365 Support Team is standing by in case you have any questions pertaining to which web hosting plan you should choose.


Advantages of Shared Web Hosting

At AOS, the advantages of our shared web hosting packages are obviously speed. However, the other pros of these plans include affordability and convenience. Our shared web hosting environment means we can offer reasonably priced hosting plans because our customers are not only sharing server resources, but they are also spreading the cost of hardware, server maintenance, security updates and other factors among all customers on the server. As an AOS shared server hosting customer, you also do not have to worry about server uptime and technical support because that's our job. Our shared web hosting packages come with an abundant amount of resources like disk space, data transfer and email accounts that are perfect for your personal and small business websites. These are just a few of the reasons why we offer the best web hosting for small businesses and general users.


Possible Disadvantage of Shared Hosting

Please note that each account on a shared server does not feature root access. Users looking for administrative level access to their server should certainly consider our VPS Hosting or Dedicated Server plans (Coming Soon). Additionally, customers who have eCommerce sites or existing websites that receive a large number of visitors each month may want to consider VPS Hosting (Coming Soon) as well. Otherwise, you'll discover that AOS's shared hosting is an excellent solution for your website.

Wordpress Hosting [Questions 6]

How Do I Get Started With Wordpress Hosting?

It couldn't be easier to get started using WordPress when you choose AOS. Trust us! All you need to do is sign up with a hosting account with us. WordPress will come pre-installed on your account. That means you don't have to worry about downloading WordPress install files and uploading them to your account. Your WordPress install will already be waiting for you to build your content and begin promoting your site! Once you've completed signing up for your hosting account, you will receive an email telling you where to log into your WordPress install. From there, you can begin writing and publishing your content. Of course you can reach out to our friendly and expert Support team if you need any assistance along the way.


Why Should I Choose AOS Wordpress Hosting?

Do you mean besides our screaming fast servers, easy WordPress setup, ultra-reliable service and amazing support team? How about because we can offer you the recommended WordPress setup right out of the box? Not only do you get the best versions of both PHP and MySQL, but we also include a free Let's Encrypt SSL Certificate for your site. This makes the ideal WordPress web hosting environment according WordPress themselves. Our WordPress Hosting solutions are designed to be user-friendly, yet they are loaded with a number of features that developers are looking for. That means both WordPress experts and users who have never hosted a site before will both love our solutions.


What Exactly Is AOS Optimised Wordpress?

AOS Optimized is a product of our team of WordPress experts who noticed a concerning trend of users loading their WordPress sites down with plugins to try and get the fastest, most secure setup possible. Unfortunately, in most instances, too many plugins can actually make a WordPress install slower and less secure. That's because each installed plugin generally slows down a WordPress site and many times these plugins are not updated often enough. Out of date plugins make WordPress sites particularly vulnerable to exploits. This is where AOS Optimized came into play. AOS Optimized WordPress is a result of our team of optimization experts determining the most secure and highest performing setup by testing a number of configurations. Trust us, they tested a lot of WordPress configurations! At AOS, you get this pre-configured, AOS Optimized WordPress setup right out of the box when you sign up with us!


How Do I Customise My Wordpress Site?

The first step in customizing your WordPress site is to log into your WordPress install. From there, you'll actually find an "Appearance" section within your WordPress dashboard dedicated to helping you customize your site. The easiest and most likely the method you'll find most effective is by using a pre-made WordPress theme. Just click the "Add New Theme" button to browse through a number of theme options. You can search for themes as well as use the Feature Filter. The Feature Filter is an excellent way to discover a theme that you like the most. This is where you can narrow down themes based on features, the type of layout you want and the subject of your site. Once you find a theme you like, you will want to click on the selected theme and click the Install button. Once installed, navigate back to the Appearance menu, select the newly installed theme and select Activate.


Why Should I Avoid Free Wordpress Hosting?

Most free hosting providers incorporate advertising into their services. They might require attribution links or banner ads on user sites or send lots marketing e-mails to sell paid hosting or some other upgrade. Limited support may actually be the biggest gamble users take with free hosting. Free WordPress hosts often time have a support forum for posting questions, but don't count on quick and helpful responses. With free hosting, support is a matter of luck, not service. Free hosting users get what they pay for. For a few dollars a month from AOS, you get blazing fast, ad-free cheap hosting for WordPress with amazing support from our 24/7/365 Support Team!


What Are The Costs Involved With Wordpress?

The WordPress application is free. There are free themes and plugins to get started. Many startup businesses set up their websites with no expenses aside from their hosting and domain costs. Premium WordPress add-ons incur fees, some for a few dollars or a donation. Others cost hundreds of dollars annually but are mostly for advanced users. A WordPress website, like any other, consumes bandwidth and may grow over time. The more content, media, and plugins the site has, the more likely resource needs will increase. You should plan and budget accordingly for new expenses as your account grows. At first, shared hosting works well for most WordPress sites, but most users upgrade their plans when they outgrow their shared hosting accounts, especially ecommerce or business sites. AOS is where you can get high quality, affordable hosting for WordPress!

Domain Registration [Questions 9]

What Is A Domain?

A web domain is the name given to identify a website. A domain is what you enter into a web browser to visit a website. For example, to visit AOS, you can enter the domain name africaonlinesolutions.com into your browser. You can register domain names from AOS to get started with your website.


What Is DNS?

DNS is an abbreviation for domain name system. The domain name system is like the phone book for the internet. DNS is essentially a database of IP addresses. Each IP address is a series of numbers that allow computers to communicate with each other. A website is identified on a server by its IP address. Instead of your visitors having to remember an IP address to type into their browser to access your site, they instead use your domain name. When your domain is entered into their browser, DNS translates it into an IP address because that is what computers understand. Your computer is able to connect to your web hosting and show your website on the browser once the IP address is found.


What Are TLDs & ccTLDs?

TLD is an abbreviation for top level domain. It is the extension or portion of a domain name that follows the dot. You are likely most familiar with TLDs like .com, .net, and .org. These TLDs are designed to signify something relevant to the domain. For example, .com stands for "commercial" and .net stands for NETwork. There is also what is called a ccTLD, or country code top-level domain. These are designed to signify sites located in or associated with certain countries or territories. Most of the ccTLDs actually don't have restrictions regarding who can register domain names. In fact, many ccTLDs are commonly misinterpreted as TLDs. For example, while .tv is commonly registered by television and media related websites, .tv is actually the ccTLD designated for the country Tuvalu. Domain hacks are also a popular use of both TLDs and ccTLDs. This involves creating a full word or phrase when combining the domain name with the TLD to create something your audience will easily remember. A popular example is using the .me ccTLD for Montenegro and combining it with "aweso" to create the domain aweso.me. There are also second level domain options, particularly popular with ccTLDs. For example, the United Kingdom has a number of second level domains ranging from '.co.uk' (designed for United Kingdom based businesses) to '.net.uk' (designed for UK-based internet providers).


What Is A Domain Registration?

A domain name registration is simply reserving your website's name for a specified period of time. The two parties involved with a domain registration are generally the user who is registering the domain and the domain registrar. The domain registrant is the user who actually registers the domain name and the domain registrar is the company who helps that user with their domain registration. There are organizations that are called registries that manage each TLD option. When you register domain names, you would first visit a domain registrar who would in turn check with the registry that manages that TLD to see if the domain is available. If the domain for the TLD you want discovers that it is in fact available, the registry adds it to their registry and gives you access to it. If the domain has already been registered by another user for that TLD, you will be shown during the domain registration process that the domain isn't available. Who is in charge of all of these processes? Most countries manage a Network Information Center (NIC). An NIC is the main database that has all the information regarding what domain names have been registered and the IP address associated with each of those domains. The nonprofit organization the Internet Corporation for Assigned Names and Numbers (ICANN) is in charge of creating and managing the procedures for internet namespaces.


How Do I Manage My AOS Hosting Domains?

As a customer, you get access to our user-friendly portal. This easy-to-use portal is where you can setup auto-renewal of your AOS domain, manage your nameservers, setup registrar lock, DNS Management, renew your domain and much more.


Are Domains And Hosting Different?

Domains and web hosting are closely related, but separate services. A domain is the name used for your website. For example, africaonlinesolutions.com is our domain. Hosting, on the other hand, is what is needed to have your website appear online. Hosting is the space on a server where the files that your website is made of are stored.


Can I Transfer My Existing Domain to AOS?

Yes! To ensure the smoothest transfer process possible, you will want to make sure you have the EPP (Extensible Provisioning Protocol) code from your current domain registrar, the domain name is unlocked and the domain's contact information is current. Follow these step-by-step instructions to transfer your domain. Contact our Technical Support Team for assistance


Can I View My Site Before DNS is pointed to AOS?

DNS propagation can take 24-48 hours to finish once you complete your domain's nameserver settings update. You won't be able to use your domain during this period. You can bypass DNS to see your site with the host's file or a Shared URL though. Follow these instructions to learn how to view your domain during this time.


Where Can I Buy Hosting?

In addition to offering transfers and Domain registrations, AOS also offers high speed hosting solutions to help you get your site up and running. Whether you have a brand new site or an enterprise level eCommerce website, AOS has a hosting solution